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Questions about your program, your account, or billing — reach out and a real person will help.
Frequently asked
How do I access my program?+
Log in at
the member portal — it works on any device and you can add it to your home screen like an app. Your dashboard shows exactly where to pick up.
Do I need equipment?+
No — the core program is bodyweight-first for a small space at home. A resistance band or light dumbbells are optional once you're ready to add load.
How long do I have access?+
The Foundations and Pilar Method programs are lifetime access with a one-time payment, including future updates.
How do I cancel VIP coaching?+
VIP is a monthly subscription — you can cancel anytime from your account before the next billing date.
What's your refund policy?+
A 14-day happiness guarantee on programs — see
Refunds. Just send us a note below.
Is this safe for me?+
Please read our
Health Disclaimer and consult your physician before starting any exercise program. This is fitness education, not medical advice.
Prefer email? hello@pilarmethod.co